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OpSource End-User Support

OpSource End-User Support is a 24×7 call center service that provides your end users with access to support services delivered, under your brand, from the OpSource End-User Support Center. The OpSource End-User Support

Center is staffed by skilled technicians that are specifically trained on your application. OpSource has escalation and resolution procedures with guaranteed response times which ensure that your customers receive high quality support.

OpSource’s End User Support is built on top of a unique set of standard tools and processes that enables OpSource to quickly position itself to support your application.

OpSource End-User Support Services Include:

• Dedicated, toll-free number for domestic callers
• Dedicated greeting for pre-defined events
• Branded private voicemail box
• Email support
• Reporting and analysis of end user calls and self-service tickets via OpSource Analytics and Heads-Up Displays

Load Testing Best Practices to Improve Customer Loyalty

• Load Testing Best Practices to Improve Customer Loyalty

  A positive online user experience is critical to ensuring sustained customer loyalty. Whether you are rolling out a new version of your website or launching a new SaaS application, load testing and effective web performance testing is critical. Join OpSource and Andrea Mulligan, APM Solution Delivery Group Practice Director for Compuware, in a discussion around ways to prevent the loss of customer loyalty and revenue – load testing.

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