Home / Careers

Careers

Table Of Contents

Santa Clara, California

The following positions are available in our Santa Clara, California office:

• Service Delivery Manager
• Customer Care Center (C3) Technician
• Inside Sales
• Sales Operations Coordinator
• Field Sales
• Executive Assistant to the President/COO

Systems Engineer

Position available in Santa Clara, or National.

About the opportunity:

The Systems Engineer (SE) interfaces with multiple members of the OpSource and customer teams on a technical and customer service level. The SE demonstrates an enterprise view and understanding of systems and technologies. The SE is responsible for system design, installation and maintenance of hardware products, installation and maintenance of operating systems, enterprise-wide implementation of new system management, monitoring and planning tools/processes, fundamentals of security, installing third party software, back up configuration and restoration of files, system patches, security updates and system upgrades. This includes racking and cabling of servers, managing service contracts, and documenting systems in accordance with company standards. The SE serves as a point of escalation and review for issues or concerns identified by the customer or the monitoring system on a 24×7 basis.

The SE provides project leadership and develops solutions to improve the environment and enhance server reliability. The SE provides sales support to assist in determining customer needs and projecting requirements based on customer input. The SE is responsible for designing networks and solutions to best meet customer needs as well as making and presenting recommendations to improve existing infrastructures. The SE works closely with the Program Operations Manager to ensure deliverables are met.

Key job responsibilities are:

Designing networks and system solutions based on customer requests and needs
Presenting customers with recommendations regarding hardware and systems software.
Installing hardware and software, maintaining appropriate maintenance levels and tuning.
Evaluating, recommending, installing and configuring hardware and software to meet customer requirements
Installing and configuring tools for event monitoring, capacity planning, performance monitoring, etc. and making recommendations based on results
Level 3 troubleshooting and resolution of system problems.
Leading technical projects from start to finish while working within organizational change management and project management guidelines
Performing system software upgrades including planning / scheduling, testing, and coordination, and maintaining integrity of the operating system environment
Account creation and management
Performing data backups and recoveries.
Responding to outages both during normal business hours and in an after-hours, on-call capacity
Producing documentation for use in configuration, repair and troubleshooting of hardware, software and network operating systems
Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.
Participating in capacity planning and disaster recovery exercises while producing supporting documentation
Supporting sales initiatives through participation in sales calls

Skills Required:

3+ years of experience in IT and production internet environments
BS/BA degree or equivalent experience
Experience in technical concepts coupled with the ability to communicate complex technical information in straightforward terms
Experience with and a broad understanding of implementing and managing complex technical projects with the ability to solve technical problems
Experience working in a team environment which includes vendor and contractor coordination
Pro-active, hands-on, and able to motivate and stimulate others
Willingness to thrive and succeed in a fast-paced, dynamic 24X7 environment. Experience leading a project from start to finish and managing the activities of a project team
Ability to identify and implement standardized processes across the operating environment.
Experience with hardware and software troubleshooting, service contract management, and issue resolution
Ability to design and implement hardware and software solutions based on customer requirements
Expertise in one or more operating systems (Windows, Unix, etc) in addition to at least one application such as BEAWeblogic, Apache, Oracle, SQL, Cold Fusion, Tomcat, Veritas, Cisco, etc.
Able and willing to lift 30-50 lbs when required for server installation, etc.

If you are interested in applying for this position, please forward your resume with a summary of your qualifications to . Make sure to include the title of the job that you are applying for in the subject heading of the e-mail.

Service Delivery Manager

Position available in Santa Clara

About the opportunity:

The Service Delivery Manager (SDM) is the primary point of contact for designated customers and is responsible for managing the communication process in accordance with company standards and customer expectations. The SDM is the primary customer interface and responsible for development/maintenance of the customer relationship. The SDM works as part of a team to help develop general and detailed design documents, configuration specifications, requirements, and timing estimates for technical projects.

The SDM manages the design, development, and revision of project plans, reviews complex data to define and assign project tasks, creates and delivers presentations on project goals and plans, and interacts with other team members, departments and/or external sources to gather data and accomplish tasks. The SDM establishes timeframes and monitors progress, directs the development and implementation of scope of work, provides consistent and comprehensive status reports, project updates, and maintains appropriate issue management and resolution.

The SDM identifies, defines, and oversees project phases, interacts with management and staff in analyzing existing operational procedures and interpreting how business needs can be better met. The SDM has a thorough understanding of web and computer technologies, demonstrates proficiency in utilizing MS Project, MS Office, Power Point, and Visio, and has outstanding communication and interpersonal skills.

Key job responsibilities are:

Leading and directing one or more project teams
Managing expectations in regards to day-to-day execution of projects and changes including resource management
Maintaining a best practice project management methodology that promotes: communication, organization, role clarity, and risk mitigation
Creating, reviewing, evaluating project plans and objectives and executing as needed to stay within cost, quality, and time limits
Providing oversight of project deliverables including business and technical requirements, system design, system development, testing, deployment, and production support
Providing timely and appropriate project status and communication to customers, stakeholders and management
Interfacing with the customer, internal team members, third party vendors and contractors to facilitate a successful engagement
Tracking and reporting project progress in relation to time, budget, and results
Manage projects within the defined scope
Assist with identifying opportunities to renew/up-sell services and communicate to sales and management
Off hours availability when required for customer projects, support and escalations
Maintaining high customer satisfaction ratings
Supporting sales initiatives through participation in sales calls and the RFP process

Skills Required:

BS/BA degree or equivalent experience
3+ years of customer service and project management experience in IT infrastructure management
Customer management skills for planning, resolving issues and maintaining relationships
Proven presentation, analytical, organizational, verbal and written communication skills.
Experience in technical concepts coupled with the ability to communicate complex technical information in straightforward terms
Extensive understanding of IT infrastructure management and industry trends, as well as general understanding of internet web site infrastructure technology (architectures, network layouts, functionality).
Proficient in Microsoft Office tools (Project, Visio, Word, Excel, PowerPoint).
Experience with and a broad understanding of implementing and managing complex technical projects with the ability to solve technical problems
Experience working in a team environment which includes vendor and contractor coordination
Pro-active, hands-on, and able to motivate and stimulate others
Willingness to thrive and succeed in a fast-paced, dynamic 24X7 environment.
Experience leading a project from start to finish and managing the activities of a project team
Experience implementing project management methodologies and techniques

Customer Care Center Technician

Position available in Santa Clara

About the opportunity:

This C3 Technician is part of the C3 technical team, supporting OpSource 24×7 System Management responsibilities for our customers. The C3 monitors and maintains our customer’s site 24 hours a day, 7 days a week. The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support.

Essential Functions: This position will be monitoring the network management system; reporting problems to the carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports on network activity. Candidates should possess excellent people skills (with co-workers and customers), strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with Internet/software technology.

Physical Requirements: Must be able to sit for extended periods of time.

Educational Requirements: High School Diploma Required. College Education and Technical Certifications preferred or equivalent work experience.

Technical Knowledge/Requirements: Expertise in one or more operating systems (Windows, Unix, etc) in addition to at least one application such as BEAWeblogic, Apache, Oracle, SQL, Cold Fusion, Tomcat, Veritas, Cisco, etc.

Key job responsibilities are:

First and second Level support for all monitoring events or customer generated work requests
Level 1 and 2 technical support for customer alerts based on documented instructions
Repair and troubleshooting of hardware, software and network operating systems
Installing hardware and software, maintaining appropriate maintenance levels and tuning.
Evaluating, recommending, installing and configuring hardware and software to meet customer requirements
Installing and configuring tools for event monitoring, capacity planning, performance monitoring, etc. and making recommendations based on results
Producing documentation for use in configuration, repair and troubleshooting of hardware, software and network operating systems
Tracking customer maintenance calendar
Activity documentation
Internal and external customer communication regarding alerts
Interface with Data Centers regarding outages
Responding to customer questions via phone and email
Creating documentation of procedures and processes
Training new technicians
Reporting issues relating to internal monitoring tools
Remedial administration
Follow up on all open tickets
Special Projects as assigned
Additional responsibilities as assigned.
All Applicants must be fully available to work any shift assigned. We are a 24×7 operation and we operate in 3 shifts which are as follows:

Day Shift: 6AM-3PM

Swing Shift: 2PM-11PM

Graveyard Shift: 10PM-7AM

We also work on Weekends and Holidays.

Inside Sales

Position available in Santa Clara

About the opportunity:

We are creating an energetic, professional inside sales team that will have responsibility for generating and qualifying a pipeline of new prospects and close sales throughout the US and Canada. This is a chance to join one of the fastest growing companies in Silicon Valley and be a part of one of the hottest markets—Software as a Service. If you are a self-motivated professional with a strong desire to be a major contributor on a dynamic sales team, this job is for you.

Key job responsibilities:

Research and profile targeted companies that focus on internet software ventures (ISV) and application companies, identify key contacts, uncover opportunities and set meetings for the appropriate sales staff to help drive business.
Generate and close sale deals based on prospective customers through the company database and customer lists generated from the company seminars and other marketing activities.
Prepare quotes and help facilitate closing additional business from existing accounts.
Use salesforce.com CRM Systems (knowledge of CRM and specifically Salesforce.com a plus) to document and drive activity and status.
Prepare activity and forecast reports as required.
Ability to identify and document prospect’s needs, expectations and priorities in order to determine appropriate sales person or action.

Requirements and Qualifications:

2-4 years of Sales Experience with Degree from 4-year college with proven academic success in Computer Science, Business or Liberal Arts.
Strong written and verbal skills a must with a strong business and consultative sales experience positioning solutions to senior level decision makers.
Ability to grasp complex technology solutions and maintain an understanding of our marketplace including competitors

Field Sales

Position available in Santa Clara, Southern California, Central, East Coast, and London

About the opportunity:

We are seeking experienced, PROVEN solution selling professionals (true hunters!), particularly those with network and data center infrastructure looking for a new opportunity with in an exciting high growth company in a very hot market space. This person will be responsible for identifying, qualifying and closing ISV’s, Web 2.0 and application services companies for service deliver. This person will also need to have strong business and consultative sales experience in positioning business solutions to ‘C’ level and technology decision makers.

Key job responsibilities are:

Responsible for creating and driving to closure new business opportunities.
Create & execute territory plans.
Meet and/or exceed individual quotas.
Create client relationships with key contacts.
Provide product information, coordinate demos, generate proposals and service orders.
Utilize internal sales force automation software provided by the company.
Build and maintain pipeline w/qualified leads.
Establish and develop internal relationships with Engineering, Operations, Sales teams and administrative staff.
Maintain accurate and update forecasting and pipeline management
Travel within territory as needed.

Requirements and Qualifications:

Minimum 5-10 years of successful direct field sales experience in network, hosting services, managed services or related.
Understanding of application, database, system, network, security, eCommerce, and other eBusiness technologies a plus.
PROVEN closer of complex software and infrastructure solution deals.
Ability and understanding of how to work with ‘C’ level business and technology management
Self-motivated, organized professional, productive and comfortable working out of a remote office away from headquarters.
Excellent verbal and written communicator, comfortable making cold calls and giving client presentations.
Comfortable in fast-paced environment with focus on sales to rapidly increase market share.

Sales Operations Coordinator

Position available in Santa Clara

About the opportunity:

The Sales Operations Coordinator is a team member within the Sales Operations department. The position is primarily responsible for assisting the Sales organization with quote generation, order processing, CRM activities, compensation calculation and aiding in increased productivity, accuracy and efficiencies in the facilitation of company revenue. The ideal candidate with be flexible and have a great sense of humor.

Key job responsibilities:

Admin and coordination of service contracts, billing activities, and product order fulfillment. Including purchase order entry, tracking, follow-up, etc.
Sales compensation process, calculation, reporting and compliance. This position will be the central point of contact for sales personnel, sales management and as an escalation point for other groups to drive resolution of compensation questions or issues relating to order commission splits, discount tracking, commission issues, etc.
Utilize CRM software to analyze and generate reports for management and sales group
Work with consultants and/or legal as required.
Travel coordination for operations and supporting departments.
Initiate and maintain purchasing vendor relations.
Assist with month end close, audit preparation and other finance department needs.
Coordinate and assist with VIP visits and Executive calendars.
Answering of incoming calls (light).

Requirements and Qualifications:

2+ years work experience supporting sales teams
Experience in commission process and calculation
Knowledge of MS Office applications
Order entry experience
Excellent interpersonal and communication skills
Proven ability to work within a team environment and multi-task
Business professionalism
Self-motivation and direction
Netsuite experience a plus

Executive Assistant to the President/COO

Position available in Santa Clara

This position reports directly to the president & COO (chief operating officer) of OpSource and is designed to empower the president and his staff to achieve their greatest productivity.

Primary responsibility will be to support the president and the six direct report executives including the heads of sales, marketing, client services, product management, product development, and operations. This position will require an individual who takes initiative, continually seeks and implements better ways to manage the business, can effectively multi-task with grace, and receive inbound inquiries and requests with a positive attitude. A high level of external and internal customer focus and service with a positive attitude is expected as this person will, in many ways, be the ‘face of the company’ to external stakeholders and employees on behalf of the president. This position will proactively partner with the CEO’s executive assistant who also supports the CFO, human resources, and finance departments.

Key job responsibilities are:

Learn the president’s priorities and take on an ‘air traffic control’ role of guiding inbound requests proactively.
Manage and coordinate calendars, schedules and agendas (e.g., monthly company meeting / conference call, monthly management meetings, weekly staff meetings, etc.)
Schedule conference calls
Receive and coordinate visitors
Manage and coordinate travel for executives and including travel requests and approvals for the company with travel agency/service
Process expense reports for president and direct reports
Process in-bound mail, fax, and other correspondence
Prepare responses to correspondence containing routine inquiries

Additional responsibilities include:

Filing and retrieving corporate documents, records, and reports.
Process and route various documents requiring signatures and approvals by the president.
Perform general office duties such as ordering supplies.
Powerpoint presentations for board meetings
Meet with individuals, groups and others on behalf of executive(s) and board of directors as appropriate
Compile, transcribe, and distribute minutes of meetings from time to time
Other duties and projects as assigned

Skills and Experience Required:

Strong word processing, spreadsheet, database, and/or presentation software experience. (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Working for a president or CEO in a similar role for at least 2 years.
Ability to use excellent judgment and to work with a high degree of confidentiality and discretion
Proven ability to effectively communicate and interact with high ranking executives and officials as well as employees at all levels of an organization
Highly organized and detail oriented
Effective Time Management — Managing one’s own time and the time of others.
Passion around customer service and helping other people
Proactive attitude and proven results of continuous improvement
Proven record of excellent attendance at work
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Delegation – Ensure clarity of the direction being provided by those delegating tasks to you and, similarly, provide clarity when delegating tasks: desired results, guidelines, resources available, time frames, what to do if hit trouble. In general, take direction well.
Excellent oral and written communication skills

Preferred Experience/Qualities:

Software, OnDemand, or web company industry experience.
Formal training in: project management, time management, critical thinking, total quality management (TQM), Six Sigma
College degree
Efficient and flexible style, able to manage to aggressive deadlines
Flexible work schedule

Please see the OpSource Corporate Background for more information.