OpSource Connect - Certified Integrator Program

Overview

The goal of the OpSource Connect Certified Integrator Program is to validate and provide visibility to companies that provide OpSource Connect integration services to others. The Connect Certified Integrator Program was established to recognize the best of breed OpSource Connect innovators who are helping OpSource and OpSource Clients grow their business through integration with on-demand and behind the firewall applications.

Value to OpSource Customers
The OpSource Connect Certified Integrator Program provides access to consultative solutions for companies looking to address integration challenges with their application and/or their end users. OpSource is certifying that consultants in the program have the knowledge and understanding to integrate OpSource customers, their applications, and their end users through OpSource Connect. If a customer doesn't have the time or skills to perform integrations using OpSource Connect, the program offers a directory of certified consultants who will work to understand their application and the integration needs to identify a solution. Once engaged, the integrator will drive the implementation of the solution using OpSource Connect.

Value to Certified Integrator Partners
Partners joining the program will benefit from access and exposure to the OpSource customer base, helping them drive increased sales of integration consulting engagements with OpSource customers. In addition, partners will receive marketing and visibility considerations as defined in the program definition below.

Program Definition
The OpSource Connect Certified Integrator Provider Program is a valuable collection of educational and marketing resources that recognizes integrators for their expertise and success in helping customers leverage the OpSource Connect ecosystem and delivers tools to help them grow and thrive.

Currently, OpSource provides one certification designation to assist with the needs of OpSource Connect users:

Certified Integrator Providers - For those who perform integration services for OpSource, OpSource Clients and OpSource Client end customers. These services may include integration between multiple on-demand applications, integration of on-demand applications to applications behind a corporate firewall or integration between both cloud applications and enterprise firewall applications.

Relationship to Other OpSource Programs
OpSource Programs are designed to enable OpSource clients and partners to accelerate their business. Each program that OpSource offers has its own set of criteria to become a member as well as benefits that are unique to the companies using the program.

OpSource Connect Application Directory

This program is separate but related to the OpSource Certified Integrator Program. Today, membership to the OpSource Connect Application Directory is restricted to OpSource Connect Providers. OpSource Connect Application Directory providers and their subscribers may utilize services provided by the Certified Integrator Program. Here is some guidance for participation in the OpSource Connect Application Directory:

1. ISV must be a customer of OpSource
2. ISV has a software application that is delivered using OpSource Connect

Benefits

OpSource Certified Integrator Program members have access to a wide range of benefits to help them reach new customers and expand their business:

OpSource Connect Certified Integrator Provider Logo: You may market your certification with a logo kit corresponding to your certification designation. Use it on your website and in your marketing materials.

Premium Visibility in the OpSource Certified Integrators Directory: Stand out to OpSource's Marketplace of over 250 ISVs. In addition, you'll receive free advertising on the homepage of the Directory that is available exclusively to Certified Providers. Becoming certified is the only way integrators can get listed in the Integrator Directory.

Beta Program Access and Roadmap Updates: Receive pre-release information about upcoming enhancements to OpSource Connect and the OpSource Services Bus. You'll also have access to beta programs associated with new features, so you'll be ready to support and market your expertise in conjunction with release of those new features.

Internal Account Advocate: Get more visibility and generate leads with an advocate at OpSource who will evangelize your solutions and company to key influencers and clients at OpSource.

Marketing on your behalf: We market Certified Providers through many avenues, including trade events, OpSource Internal Newsletters, OpSource Client Newsletters and more. Build your brand to OpSource staff and the OpSource community through our evangelism efforts.

Meet and Train OpSource Staff: Meet and present to key stakeholders throughout the company, such as: Customer Support, Sales, Sales Engineering, Product and other teams. Tell them first hand what differentiates you from other providers and why they should recommend your solutions directly to their accounts.

News Flash: Receive news about new program benefits, and upcoming co-marketing opportunities available only to Certified Integrator Providers.

Webinars: Online events combining training material and corporate information with an interactive discussion. Interact with OpSource clients directly by showcasing your company's area of expertise. This is a great opportunity to position yourself as a leader in your space and generate leads.

More: A wide variety of opportunities are available to select Certified Integrator Providers as is appropriate depending on your domain expertise. Panels, invitations to exclusive events, seller call campaigns are a few of the possible opportunities you may be able to leverage.

Certifying Companies

The program is designed to certify companies that provide the following services as they relate to OpSource Connect clients:

• Integration between SaaS applications
• Integration between SaaS applications and applications available on the OpSource Services Bus
• Integration between SaaS application(s) and application(s) that are behind corporate firewalls
• Enablement of OpSource Client(s) to provide their application via Web Services
• Enablement of OpSource Client(s) to provide their Web Service on the OpSource Services Bus
• Resellers of OpSource Client(s) SaaS application

To become a OpSource Connect Certified Integrator you must offer one or more of the above services dedicated to OpSource Connect as a billable item to your customers.

Type	OpSource Connect Certified Integrator
Description	Perform integration tasks for OpSource Connect clients
Examples	Integration of SaaS Application to another SaaS Application (ie SaaS App to NetSuite or SaaS App to SFDC) Integration of SaaS Application to an application behind a corporate firewall (ie SaaS App to Quickbooks, SaaS App to Oracle Financials)
Requirements	Customer References Business Overview Submission OpSource Connect related services offered

Certification Requirements
Your expertise and experience will help you earn your certification. Here is an overview of the requirements you will need to fulfill to become certified.

Requirements	OpSource Connect Certified Integrator
Expertise
Satisfied reference customers checked by OpSource	3 references
Experience
Offer and market OpSource Connect services to OpSource clients	Required
Provide business overview to OpSource	Required

Expertise

Customer References
Integrators will asked to show their track record with OpSource clients to become certified. The primary criteria for this category are three completed customer references. More than one but no more than two references can come from one OpSource client on multiple jobs provided to client by the integrator. We will contact all of these references to inquire about the services you provided to them. By agreeing to the Certified Integrator Agreement in the membership application process you grant us permission to contact your references via email or phone. Note, if OpSource does not receive survey responses from your customers you may be denied membership.

The following information should be submitted as part of your application for membership:

1. Customer company name
2. Person at company with whom you worked
3. Email address of point of contact at company
4. Phone number of point of contact at company
5. Brief information about the solution you provided

Experience

OpSource Connect Related Services Offering
To become a Certified Integrator you must visibly offer OpSource Connect integration services to OpSource clients, provide verifiable proof of these services, and visibly maintain that offering throughout your membership in the program. Minimally, proof is the URL of your company website where you describe your OpSource related services. Additional proof may include business overview documents, datasheet collateral, or other marketing materials targeted towards OpSource Connect clients. Content must include all of the following:

1. An overview of each OpSource Connect integration solution you provide
2. How each solution specifically helps OpSource clients
3. At least one customer testimonial or case study
4. Once approved, the OpSource Certified Integrator logo on your website

Business Overview

In order to become your advocate, we will ask you to submit an overview of your business which will need to include the following:

Requirements	Certified Integrator Program
About the Company	Required
Company History	Required
Staff Makeup	Required
OpSource Connect related Services Offering	Required
Case Study	Required
Understanding of your Competition and How you Differentiate	Required
Technology Overview	Required

About the Company: Include information about what your company's mission is, how you got started, what services you offer (both OpSource Connect and other), how your company has evolved, key milestones for the company, and background information about some of the customers you have provided solutions to. Also include an outline of your target customer.

Company History: Tell us how your business started and how it grew, the history of the solutions you offer, and tell us about some of the key customers that have helped you become the business you are today.

Staff Makeup: Include how many people are in your organization, employee and contractor counts by department, bios on all of your executive staff, and any information about other key members on your staff.

OpSource Connect Services Offered: Include an in-depth look at each of the solutions you offer now, including any category specialization and their pricing.

Case Studies: Provide an in-depth look at a few of your customers, including the customer background, what brought them to you, the key challenge(s) your solution was tasked to solve, the solutions you have provided, the results of your efforts, and current status of the customer.

Understanding of Your Competition and How You Differentiate Yourself from the Competition: Provide a comparison overview of who you feel are the closest competitors in your space with respect to the integration solutions you offer. Show where some of the differences between the similar service your competitor(s) offers are, and how you market your solutions as different from the competition.

Technology Overview: Provide a detailed overview of all of the technology solutions you offer, including category specialization, sites supported, and pricing.

Certification Fees
Fees for certification:

Pricing	Certified Integrator Program
Initial Certification Fee	$1000 one time fee
Certified Integrator Program membership fee	$5000 per year

The initial certification fee is payable upon submission of your membership application. The certification membership fee is $5,000 per year, due upon approval for membership, prior to gaining actual certified status and prior to receiving your logo kit.

Certification Process

Getting Certified Overview
There are five steps to become a Certified Provider:

1. Review Offering
2. Gather Company Criteria
3. Submit Application
4. Pay Fee
5. Get Benefits

Review Offering
By learning as much as you can about becoming certified, you will ensure that you will be earning membership as soon as possible. This guide and the program website contain all of the information you will need.

Gather Company Criteria
You will need to submit proof during the application process that you meet all of the requirements set forth to become Certified Integrator. To ensure you have everything ready read this guide thoroughly.

Submit Application
Submit appropriate documentation along with your contact information to cert-prog@opsource.net. You will be contacted by the OpSource representative performing the review of your membership certification after your application is received. Your OpSource certification point of contact will inform you of the timeline to complete your certification and would contact you during the certification process if there were any questions about your application.

Pay Fee
You will be informed via email that your certification process has been completed. Once approved, you will need to submit your certification fee. This fee and fee payment information will be included within your approval notification.

Get Benefits
Once we have received your payment you will be approved as an official member of the OpSource Connect Certified Integrator Program. You will receive your welcome kit that includes your logo kit. The logo kit will include guidelines for usage. You may only use this logo as described within the usage doc. All instances of this logo that appear on your website must link to www.opsource.net.

Certified integrators will have their service entries submitted to the Certified Integrator Program website. Your welcome kit will provide you with criteria related to your listing, corporate logo size, corporate description size, web address to link for logo/listing.

Maintaining Your Membership

Maintenance Requirements
This section summarizes the basic responsibilities of maintaining your Certified Integrator membership. You must continue to meet these requirements throughout your program year. Please read these requirements thoroughly.

Requirements	Certified Integrator Program
Maintain good standing with OpSource Connect clients	Required
Maintain OpSource Connect related offering to your website	Required
Abide by all of the terms of the Certified Provider Agreement, including but not limited to, the Code of Conduct	Required

Code of Conduct
The Certified Integrator Program Code of Conduct was created to promote a positive community experience for everyone the program touches. It outlines the best practices that every Certified Integrator will need to (and want to) adopt. The sections are outlined as follows:

You will not represent yourself as an OpSource employee or agent of OpSource. Further, you will not imply an affiliation with OpSource.

You will not request unreasonable assistance from OpSource employees with respect to any Customer marketing or outreach efforts that you choose to perform.

You will not use your membership in the Program to market any non-OpSource solutions nor will you advocate to your customers solutions/services that are not needed to meet their objective.

You agree that all business you conduct in your capacity as a Program member, and all services you provide relating to OpSource Connect shall be performed in a manner that (a) avoids deceptive, misleading or unethical practices; and (b) does not harm OpSource's reputation.