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Network and Systems Monitoring
IT Security
Storage and Back Up
Web and Distribution Services
Asset Audit and Analysis
Database Administration
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Creation and Management of Application Environments
Content Delivery
Hosting and Data Systems Moving Solutions
Network Architecture and Administration
Complex High-Availability Infrastructure Support
24x7 Customer Care and Remote Hands Services
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Comprehensive and Flexible Offering
We have designed the SigmaSystem to meet the varied infrastructure service requirements of Global 2000 companies. To accomplish this goal we have created a comprehensive system that integrates the full range of services necessary for operating and maintaining IT Internet infrastructures.
The SigmaSystem is available in its entirety for those organizations requiring a complete turnkey solution. Or for organizations that already have an investment in IT infrastructure but require additional capabilities, individual services are also available for license as part of our
SigmaServices offering. Whether as a complete system or as individual services, OpSource IT infrastructure services ensure reliability, accountability and security.
| A Complete IT Toolset: |
SigmaApp: Provides a reliable, secure and high performance IT operations environment for your mission-critical business applications.
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SigmaAudit: A family of auditing services including asset and configuration, capability, performance, and security audits. Each SigmaAudit includes recommendations and planning to help companies align infrastructure performance with business strategy.
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SigmaSystem is comprised of the individual Sigma Services |
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SigmaBackup: A backup and recovery management solution that ensures quick recovery and minimal downtime in the event of data loss. With standardized schedules and verification processes, SigmaBackup eliminates ad hoc backup and site administration windows that can interfere with daily business operations.
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SigmaSecure: A suite of security services that combine best-of-breed hardware/software, proven processes and policy management tools, and experienced security engineers to ensure the 24x7 protection of your infrastructure. SigmaSecure services include Security Audit; Managed Firewall/VPN; and Managed Intrusion Detection System (IDS). We also offer server hardening and consulting services.
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SigmaStor: A highly available, secure data storage, backup and recovery solution. Developed and supported by a team of engineers with extensive experience in RAID and SAN storage solution. SigmaStor includes access to leading storage-on-demand utility providers to ensure reliable, cost-effective solutions.
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SigmaWatch: A proactive 24x7 monitoring service that detects capacity issues and other system related problems, documents them and fixes them, all before they impact system performance or security.
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The SigmaSystem service also includes database, server administration, and application management, providing all the tools companies need to optimize performance and security of IT operations.
The OpSource Advantage
Service Delivery Platform (SDP) Technology
The OpSource SDP is an innovative generalized infrastructure platform optimized to manage and interface with disparate technologies, allowing more efficient and reliable delivery of IT infrastructure services. It is a unifying technology that underlies all OpSource products, services, business operations and processes. Its use allows OpSource to deliver services more reliably and consistently than any other company. It also allows OpSource systems to be easily integrated with customer systems and processes.
SigmaView
The customizable SigmaView portal provides OpSource customers with a secure and reliable interface for requesting and tracking tickets, observing the status of monitored devices, and running on-demand reports-all in real-time.
SigmaCare
SigmaSystem wouldn't be complete without SigmaCare. To achieve our goal of 100% customer satisfaction OpSource has created a world-class Customer Care Center (C3) staffed by engineers, not phone operators. This team is available 24x7 and provides first level response to all system and customer issues as well as monitoring and security services. (More..)
Service Level Agreements
To demonstrate our commitment to our customers, OpSource services are backed by response time and 100% uptime guarantees.
Fixed Pricing Means Predictability
Our fixed monthly pricing is based on devices managed, not hours provided. As a result, it is predictable and our customers never receive billing surprises.
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