Answers to FAQs:

Can you help me get into the SFDC AppExchange?
Yes, we are Salesforce.com certified.

What is SAS70 Type II Certification?
SAS-70 (Statement on Auditing Standards No. 70) is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). A SAS-70 Type II audit analyzes a hosting service organization's control over the information technology and processes that serve its clients. To comply with Sarbanes-Oxley mandates, public companies require SAS-70 Type II certification from their hosting service providers. In addition to offering compliance with federal regulations, a SAS-70 provides assurance to all of a service organization's clients that the controls, processes and procedures evaluated are operating effectively.

What is C4 Lite (client customer care center)?
24x7x365 end-user support in which OpSource call center agents answer the calls as your company staff: Up to 25 Q&A sets in knowledge base (10 standard Q&As + 15 customized Q&As) Full email support, limited to the 25 Q&A sets Escalation for any questions not covered in the knowledge base Toll free 800 number with dedicated extension number

Can I start without a DBA?
No, a DBA is required at the beginning.

Can I upgrade beyond my original configuration if I need to?
Yes, our account management team will help you.

Will we be able to install software onto the site?
Yes, this will be done via VPN.

Will we be able to install SSL certificates?
SSL Certificates need to be installed by OpSource as they reside on the load balance tier.

Will we have the ability to create sub-domains? Yes, OpSource does support sub-domains.

Will we have root access or its equivalent through SUDO?
Root access is available through SUDO during pre-production. Once you are in production, OpSource would like to maintain the root access.

Will I have SSH/SFTP access to the site?
Yes, you can SSH into the server when connected over the VPN.

Will I have access to crontab?
Users will have access to crontab for their user or based on their SUDO access.

Are these dedicated servers?
No, this is a virtual environment.

Do we get dedicated IP addresses and how many?
You get 5 dedicated IP addresses.

What email programs are available?
OpSource does not support corporate email programs.