The OptiTech Services Engine ties together the integral components of OpSource service delivery and facilitates the integration of OpSource On-Demand customer applications into the OpSource infrastructure.
Step 1. Answer who does the job, and how many hours it takes them at your current levels, and then the hours at 2x, 3x and 4x growth
Step 2. Select an Average hourly wage.
Step 3. Press the Compute Costs button.
Sales Interview Questions
How much time (hrs/week)?
Who?
Today
2x Growth
3x Growth
4x Growth
- Who is responsible for application deployment?
- Who is responsible for application testing?
- Who defines, configures, manages monitoring for applications?
- Who is responsible for release management?
- Who is your primary technical contact for application support?
- Who is responsible for after-hour support and escalations?
- Who is responsible for the technical documentation of your application?
- Who is responsible for coordinating third-party vendor support?
- Who is responsible for your end-user support?
Database Management:
- Who makes decisions on availability?
- Who monitors day-to-day administration?
- Who is responsible for change and configuration?
- Who is responsible for database optimization?
- Who manages your disaster recovery plan?
- Who manages security?
System Monitoring:
- Who defines, configures, manages monitoring for system metrics?
- Who defines, configures, manages monitoring for network metrics?
- Who responds to escalation calls to troubleshoot, resolve monitoring alerts?
Support:
- Who defines support policy and service level agreements?
- Who responds to user phone calls during normal business hours?
- Who responds to user phone calls after hours (24x7x365)?
- Who conducts user surveys; collects, collates, and publishes results?
Network:
- Who defines requirements and negotiates with bandwidth providers?
- Who ensures network is multi-homed?
- Who monitors and ensures performance?
- Who defines, installs, and manages networking equipment?
- Who defines, monitors and maintains load balancers, routers, switches?
- Who monitors and recognizes when capacity limits are being reached?
Security:
- Who defines and performs security audits?
- Who defines and performs site audits?
- Who manages your firewall and IDS solutions?
- Who reviews logs (application, network, security)?
Servers:
- Who defines server requirements and negotiates with HW vendors?
- Who installs, configures, and manages server equipment?
- Who protects server equipment from unauthorized access?
- Who monitors and assesses patches, component updates, virus detection processes?
- Who monitors and recognizes when capacity limits are being reached?
Storage:
- Who defines storage requirements and negotiates with HW vendors?
- Who installs, configures, and manages storage equipment?
- Who protects storage equipment from unauthorized access?
- Who conducts backups, recoveries, tape mgmt (including offsite storage and cycling)?
- Who monitors and recognizes when capacity limits are being reached?
Best Practices / Industry Standards:
- Who evaluates, assesses, and implements Best Practices?
- Who will respond to auditory requirements?
- Who defines and maintains change management processes?
Database Management: