So I use Good Mail to get mobile e-mail on my BlackJack. I find it much more usable than the mail client in Windows Mobile 5 to get my exchange mail, and the good people at Cingular have yet to offer Windows Mobile 6 (can you imagine if I couldn’t upgrade my Mac to Leopard because my ISP wouldn’t allow it?)

While I generally find Good to be a very workable system, sometime the system does get jammed. No new e-mails come in, even though I know I’m receiving them. Whenever this happens, I use the “Send/Receive Now” command. In the three years I’ve been using Good (back to my old Treos,) that has never worked. Sending an e-mail to myself usually does the trick.

I was trying to figure out why I do it every time when it doesn’t work. It reminds me of the door close button on an elevator. Never once have I hit that button and actually had the door close. Some people claim that it works for them, but I think it’s mostly they happened to hit the button when the door was going to close anyway.

This led me to thinking about all types of buttons that we have in the computer world that don’t do anything. I’ve got a print screen button on my keyboard now. Hitting it doesn’t print the screen. Maybe it did back in the old MS-Dos days (though I don’t remember that ever working back then either) but it definitely doesn’t now. I don’t even know what the Scroll Lock and Break buttons were ever supposed to do. Yet they sit their mockingly on my keyboard asking to be pushed.

I think a lot of software and hardware has these types of “Vestigial Buttons.” Features or devices that once meant something but never really got used or are currently meaningless. They seem to be more of a problem with traditional installed applications than web apps, but I don’t know for sure if that is a function of the constant updating of the web allowing for more pruning or that the apps are just newer and haven’t evolved enough yet to have “Vestigial Buttons.”

Often these types of features clutter up the interface and actually make the application less usable. The creators of the apps often convince themselves they are important when they are at best a distraction in using the app and at worst a deterrent to adoption all together. How many people get frustrated like I do with hitting the “Send/Receive Now” button and have nothing happen. Even though the app works fine, I think of it as being permanently broken. Not where Good wants to be.

Posted: August 3rd, 2007 under SaaS - Software As A Service.
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