OpSource Managed Hosting Service Level Agreement
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OpSource Managed Hosting SLA
OpSource backs up all of its performance management commitments with industry-leading Service Level Agreements (SLAs), including:
- 100% Network Availability SLA: OpSource guarantees availability of the core functions of the OpSource Managed Hosting network, including the border routers, firewalls, load balancers, and switches.
- One Hour Hardware Replacement Guarantee: OpSource will replace any critical, standard hardware component on your production system in the event of degradation or failure within one hour of the declaration of failure.
- 100% Application Availability SLA: OpSource will guarantee availability for your application, so long as it meets the SLA criteria, which includes redundant web/application/database layers, no customer administrative access on the servers, acceptable network latency levels to off-premise systems on which application is dependent, and 24×7 support agreements for any enabling software.
Learn more about OpSource Managed Hosting
- World-Class Data Centers
- Secure Networking
- Dedicated and Virtual Servers
- Compliant Systems
- High Security
- Managed Storage
- Backup and Recovery
OpSource goes beyond traditional hosting by managing your applications.
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