When you initially come on board as a new OpSource Application Operations customer, you will start in our Activations phase. The OpSource Activations Team will hold an initial Kickoff meeting to introduce you and your team to OpSource and to gather the detailed requirements necessary to ensure a successful and on time delivery of your environment. OpSource will propose an Infrastructure Hand-Over Date (IHOD) when your infrastructure will be deployed and ready. Billing for the monthly fees associated with OpSource Application Operations commences on this date.
The Activations team will then drive the deployment and provisioning of the necessary network infrastructure, servers, and storage. They also support the software provisioning, application installation, and application customization required for deployment. As your application is deployed, OpSource will implement all monitoring necessary to measure your application’s availability and performance, in preparation for the “go live” date when your application goes into production within the OpSource environment.
After the “go live” data, the Activations phase is completed, and the OpSource Support Team takes ownership of the environment, including day to day requests, security updates, and environment health. OpSource consistently meets average time to resolution targets for varying severity level incidents by taking advantage of our global presence and “follow the sun” support model. This global presence allows OpSource to have skilled and talented engineers available to respond to urgent requests and monitoring alerts around the clock, and around the world.