Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a physical address, other contact information, title, occupation, industry, and other information when needed to provide a service you requested.
When you visit this site and engage in certain activities, OpSource may request certain personally identifying information about you. For example, when you request information about OpSource services, we may ask you to provide certain information about yourself such as your name, address and company information. OpSource may use this information to respond to your request, and to keep you informed about existing or new service availability or improvements, special offers, and other information about OpSource services.
If you already are a customer of OpSource, meaning that you have signed a Services Agreement ("Customer"), you may request access to your account and information related thereto. As part of the process of giving you access to your account, we may request information that identifies you as a customer, such as your password and/or login information. OpSource encrypts all such customer-identifying information provided to us. We recommend that you not divulge your password to anyone, since you are responsible for any activities undertaken through use of your password access, whether by you or by someone else.
OpSource will disclose information (both personally identifiable and in the aggregate form) if legally required by subpoena, warrant or other legal process that OpSource finds, in its sole discretion, to be valid and enforceable. When you, as a visitor, visit this Web Site you can surf the site anonymously and access important information without revealing your identity. However, if you are a customer seeking access to a restricted area, you will be required to identify yourself using pre-agreed login and/or password information.
Third Party Sites
Your customer information and the substance of your request may also be provided to trusted third parties in order to register or fulfill your order, or to confirm your right, if any, to technical support, services or other benefits that may be made available to you and your company. OpSource may monitor and aggregate visitor traffic pattern data, and may use and disclose such aggregate information to third parties to help resolve matters regarding your web site and for other business reasons agreed to by you in advance. This aggregated information does not personally identify you.
Cookies and OpSource.net/OpSourceCloud.net
If you prefer not to receive cookies, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Please note, however, that some areas of OpSource.net and OpSourceCloud.net will not be accessible if you do not have cookies turned on.
OpSource has no control over any cookies you may receive from visiting websites of any third parties or advertisers, and therefore OpSource has no control over your ability to accept or reject their cookies should you choose to interact with such third parties or advertisers.
OpSource protects your privacy. All communication between the web browser and our servers is encrypted. All OpSource servers have their own firewalls to protect your data. These firewalls are continually tested to ensure your security. OpSource stores credit card information only for the purpose of satisfying your monthly recurring obligation to OpSource, if any.
OpSource employees do not have direct access to your password because all passwords are encrypted in our database. The original password cannot be accessed even outside the system as passwords are never transmitted in plain text. Should you forget your password, please contact us and we can help you to reset your account and choose a new password.
Credit Card Payments
OpSource offers you the option of paying your monthly recurring fees using a credit card. All cardholder information entered on the OpSource website is encrypted for your protection. We collect cardholder information solely for the purpose of processing your payments. Such information is used only by OpSource personnel directly involved in the processing of your transactions.
Changes to This Policy
Dispute Resolution Mechanism
OpSource is committed to resolving our customers' privacy concerns. Individuals should work directly with their assigned Account Managers and/or Service Delivery Managers to address concerns arising from OpSource's use of private information. If unable to address the issue via the assigned account team, individuals should contact OpSource directly via e-mail at email@example.com the suspected misuse of information.
For OpSource's European Union customers, individuals may also appeal to the European Data Protection Authorities (EDPA) for redress of disputes. The appropriate EDPA can be found via the European Data Protection Supervisor resource page: http://ec.europa.eu/justice_home/fsj/privacy/eusupervisor/index_en.htm
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at firstname.lastname@example.org. To view your personal information for the purpose of correcting, amending or deleting the information, please contact your assigned Account Manager or Service Delivery Manager. If you do not have an assigned AM or SDM, please e-mail us at email@example.com.
5201 Great America Parkway, Suite 120
Santa Clara CA 95054
This document was last updated October 31, 2007.