Careers at OpSource
OpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than four hundred Software-as-a-Service ISVs, cloud platform providers, carriers and enterprises rely on OpSource's expertise, experience and agility to operate high-availability, business-critical hosting environments. Our industry-leading Application Operations service goes beyond traditional hosting by providing application management, change management, performance management and application optimization. OpSource Cloud is the first cloud to bring together the flexibility, availability and community of the public cloud with the security, performance and control the enterprise demands. Founded in 2002, OpSource is SAS 70 Type II, PCI DSS Level 1 and European Safe Harbor certified and has operations in California, Virginia, UK, Ireland, and India.
We offer a challenging, stimulating, and dynamic work environment; excellent benefits, including health/dental/vision/life insurance and 401K plan; and many opportunities for personal and professional growth. Please select from the menu options below to learn more about the positions we currently have open, and apply today.
Interested applicants please submit your resume to jobs@opsource.net referencing the title in your subject. The following positions are currently available:
Account Director
Sr. Network Engineer
Network Engineer Manager
MS SQL Database Administrator - Technical Operations Manager
Sr. Storage Engineer
System Engineer / Customer Technical Specialist
Account Director
Primary Location: USA-CA-Santa Clara
About the opportunity:
We are seeking experienced, PROVEN software/service sales professionals (true hunters!) looking for a new opportunity with in an exciting high growth company in a very hot market space. This person will be responsible for identifying, qualifying and closing ISV's and application companies for On Demand services. This person will also need to have strong business and consultative sales experience in positioning business solutions to 'C' level decision makers.
Key job responsibilities:
- Responsible for creating and driving to closure new business opportunities
- Create & execute territory plan
- Meet and/or exceed individual quota
- Create client relationships with key contacts
- Provide product information, coordinate demos, generate proposals and service orders
- Utilize internal sales force automation software provided by the company
- Build and maintain pipeline w/qualified leads
- Establish and develop internal relationships with Engineering, Operations, Sales teams and administrative staff
- Travel within territory as needed
Requirements and Qualifications:
- Minimum 5 years of successful direct field sales experience in software, hosting services, managed services or related
- Understanding of application, database, system, network, security, eCommerce, and other eBusiness technologies a plus
- PROVEN closer of complex software and infrastructure solution deals
- Ability and understanding of how to work with “C” level business owners
- Self-motivated, organized professional, productive and comfortable working out of a remote office away from headquarters
- Excellent communicator, comfortable making cold calls and giving client presentations
- Comfortable in fast-paced environment with focus on sales to rapidly increase market share
Sr. Network Engineer
Location: USA-CA-Santa Clara; USA-VA-Herndon
The Sr. Network Engineer is responsible for managing all aspects of the LAN/WAN infrastructure in 5 data centers in the US and Europe, and ensuring the infrastructure maintains the customer SLA at all times.
The position will be based in Santa Clara and report to the Senior Director of Technical Operations.
Technical Knowledge and Responsibilities include:
- Experience managing 24x7 multi site (including International) data networks
- Must have deep technical knowledge and experience with F5, CISCO ACE,large complex spanning tree environments and meshed MPLS networks
- Track record in developing and deploying engineering standards across multiple Network Product environment
- Proven record in designing and maintaining 99.999 % SLA networks
- Strong technical ability to troubleshoot and solve highly complex IP networks and hardware problems
- Provides expert technical support and guidance on highly complex design issues to customers
- Must possess a team player spirit
- Strong oral and written communication skills required
- CCIE & CISSP certifications desirable
Qualification
Degree in computer science, management information systems, engineering, mathematics or related field preferred
Ten or more years of network engineering experience.
Network Engineer Manager
Location: USA-CA-Santa Clara; USA-VA-Herndon
Manager of Network Engineering is responsible for providing management and technical direction for the network engineering organization for 5 datacenters in the US and Europe. The manager is also responsible for maintaining all aspects of the LAN/WAN infrastructure in all datacenters and ensuring the infrastructure maintains the customer SLA at all times.
The position will be based in Santa Clara and report to the Senior Director of Technical Operations.
Technical Knowledge and Responsibilities include:
- Experience managing 24x7 multi site (including International) data networks.
- CCIE & CISSP certifications desirable
- Must have deep technical knowledge and experience with F5, CISCO ACE, large complex spanning tree environments and meshed MPLS networks
- Track record in developing and deploying engineering standards across multiple Network Product environment
- Proven record in designing and maintaining 99.999 % SLA networks
- Strong technical ability to troubleshoot and solve highly complex IP networks and hardware problems
- Provides expert technical support and guidance on highly complex design issues to customers and staff
- Develops and conducts cross departmental training events
- Must be willing to travel 25-50% of the time
Management Responsibilities:
- Strategically manage the engineering personnel to ensure timely and accurate service to customers.
- Responsible for customer maintenance, emergencies and outages 24x7
- Strong management skills and the ability to prioritize and manage multiple tasks with minimum supervision are necessary
- Responsible for vendor relationships as it pertains to networking infrastructure including support contract, telecom and new equipment.
- Must poses a team player spirit
- Experience managing department budgets a plus
- Strong oral and written communication skills required
- Candidate must be comfortable presenting information to senior staff and customers
Qualification
Degree in computer science, management information systems, engineering, mathematics or related field preferred
Ten or more years of network engineering experience
MS SQL Database Administrator - Technical Operations Manager:
Location: USA-CA-Santa Clara; USA-VA-Herndon
The Database Administrator (Technical Operations Manager) interfaces with multiple members of the OpSource and customer teams on a technical and customer service level. The DBA demonstrates an enterprise view and understanding of systems and technologies. The DBA is responsible for database design, installation, maintenance, monitoring, and upgrades of database systems. This includes documenting systems in accordance with company standards. The DBA serves as a point of escalation and review for issues or concerns identified by the customer or the monitoring system on a 24x7 basis.
The DBA will help develop solutions to improve database environments and enhance server reliability and performance. The DBA provides sales support to assist in determining customer needs and projecting requirements based on customer input. The DBA is responsible for designing database solutions to best meet customer needs, as well as making and presenting recommendations to improve existing infrastructures.
Responsibilities:
- Designing and Implementing database solutions based on customer requests and needs
- Presenting customers with recommendations regarding hardware and software
- Installing database software, maintaining appropriate maintenance levels and tuning
- Evaluating, recommending, installing and configuring database related software to meet customer requirements
- Installing and configuring tools for event monitoring, capacity planning, performance monitoring, etc. and making recommendations based on results
- Level 3 troubleshooting and resolution of database problems
- Leading technical projects from start to finish while working within organizational change management and project management guidelines
- Performing database upgrades. Including planning, scheduling, testing, and coordination with the customer
- Account creation and management
- Performing database backups and recoveries
- Responding to outages both during normal business hours and in an after-hours, on-call capacity
- Producing documentation for use in configuration, repair and troubleshooting of managed database systems
- Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues
- Participating in capacity planning and disaster recovery exercises while producing supporting documentation
- Supporting sales initiatives through participation in sales calls and the RFP process
- Taking initiative on special projects to improve the overall operation and move the group forward on new technologies, areas of expertise and overall business growth
Required Skills/Experience:
- 5+ years of experience in IT and production internet environments
- BS/BA degree or equivalent experience
- MSSQL RDBMS installation, tuning, and version upgrades
- Expertise in SQL versions 7.0 to 2008
- Microsoft Cluster (MSCS) and SQL Cluster configurations
- Implementing Disaster Recovery and Backup solutions
- PL SQL creation and tuning
- Troubleshooting database and SQL performance issues
- Experience in technical concepts coupled with the ability to communicate complex technical information in straightforward terms
- Experience with and a broad understanding of implementing and managing complex technical projects with the ability to solve technical problems
- Willingness to thrive and succeed in a fast-paced, dynamic 24X7 environment
Sr. Storage Engineer
Location: USA-CA-Santa Clara; USA-VA-Herndon
The SAN administrator is responsible for being a senior member of the OpSource storage team and administrator for the OpSource SAN environment and SAN clients. Responsibilities include the planning, configuration, growth and performance of/for the OpSource enterprise storage area network. The position requires excellent interpersonal and communications skills and the ability to work both independently and in a team environment. We are looking for someone who is flexible, highly motivated, and energetic and wants to impact an emerging technology.
Responsibilities:
- Analyzing the usage and capacity of the current storage/backup architecture and developing recommendations for capacity planning and efficiencies
- Providing detailed metrics on SAN performance for management review
- Hands-on system administration support, system maintenance and operations support of the Storage Area Network environment
- Performing basic day-to-day 24/7 system administration tasks, installation of new software releases, system upgrades, installation of patches, and resolution of softwarerelated problems
- Coordinating hardware maintenance and repairs with vendors, participate in system integration testing as required, interface with the architecture organization and assist in the overall modernization of the enterprise as needed
- Participation in analysis of new hardware/software needs and participation in client requirement reviews and meetings pertaining to customer issues
- Ensure all proper environmental monitoring is in place for proactive response to issues
- Being the consummate team player who also mentors more junior team members
- Required to participate in a 24x7 on call rotation
Required Skills/Experience:
- 5+ years experience in storage management
- Bachelors degree preferred
- Experience with EMC, Blue Arc, 3Par, McData, Brocade, NetApp and Cisco SAN equipment
- Internet company experience preferred
- Experience with multiple platforms, operating systems and applications in a distributed shared environment
System Engineer / Customer Technical Specialist
Location: USA-CA-Santa Clara; USA-VA-Herndon
OpSource is currently seeking an experienced System Engineer/Administrator to join our technical team supporting complex cross platform customer hosted and SaaS environments. In many cases, we are the operations team for our customers and therefore your technical expertise and proven customer interaction skills are crucial to this position.
As a member of the Service Delivery team you'll need to be comfortable analyzing our customers' systems environments and making pro-active recommendations to ensure that their applications are deployed, run, perform and scale with the highest level of reliability.
You will also be directly responsible for the design, configuration and execution of load and stress tests, collecting scalability and performance data, analyzing test data and the documentation and publication of results. You will work closely with customer teams to troubleshoot issues critical to system functionalities.
You will be a part of a team of demanding, highly motivated individuals and will be expected to both challenge and be challenged.
Responsibilities:
- Leading technical projects from start to finish while working within organizational change management and project management guidelines
- Consulting with customer staff to resolve complex customer issues affecting performance, functionality and/or availability degradation
- Designing and presenting system and application solutions based on your own knowledge of solid operational principles or at our customer's requests
- Working with system monitoring tools such as perfmon, sar, iostat, and vmstat
- Working with relational database systems such as Oracle, MSSQL and MySQL
- Working with and tuning middleware applications such as Tomcat, WebLogic, .NET including memory management, garbage collection
- Evaluation and implementation of monitoring setups and performing audits of monitoring tools to ensure applications are properly monitored for functionality and availability
- Ownership and resolution of issues affecting customer business processes and maintaining System Level Agreements
- Performing system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of the operating system environment
- Responding to emergency incidents both during normal business hours and in an after-hours, on-call capacity
- Perform system backup and recovery
- Installation of software releases and system upgrades
Required Skills/Experience:
- Familiar with standard concepts, practices, and procedures
- Networking knowledge (Firewall, Load Balancer, OSI)
- Knowledge of how network configuration impacts performance
- Solid background working in a heterogeneous production operation performing system administration and application management tasks
- Experience managing web applications in a production environment
- Excellent interpersonal and communication skills. A big part of this job is communicating effectively with developers and managers
- Experience scripting in Perl, PHP, BASH or VBScript
- Expertise in Linux and/or Windows operating systems, experience in both
- Knowledge of SAN and NAS storage environments
- Ability to learn quickly in a dynamic environment
- Ability to rely on experience and judgment to plan and accomplish goals
- A wide degree of creativity and latitude is expected
- BA/BS degree or equivalent experience
- 5-7 years as a systems administrator/engineer with at least 2 years in a hosted or outsourced technical environment
Desired Skills
- Experience with Java or .NET code profiling and diagnostic tools such as JProfiler or ANTS
- Experience in web programming including HTTP, cookies, HTML, Servlets and Java Server Pages Functional knowledge of CRM Applications
- Experience managing LAMP, Java and .NET applications
- Experience coding in Java, C/ C++, C#, Ruby or .NET
- Performance and reliability testing / load generation tools such as Mercury Load Runner, Keynote TestPerspective or Apache JMeter
